FAQ

How do I get in contact?

The best way to get in touch is to email us at info@madeinwords.co.uk. You can also get in touch using our social channels, on Facebook or Instagram

How much does delivery cost?

We offer FREE delivery within the UK. Processing time is 3-5 working days.

Delivery prices outside of the UK will vary depending on size and destination.

Do you deliver internationally?

Yes, we ship worldwide, please see our Delivery page for more information on delivery costs.

Customs Charges:

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no say over these charges and cannot predict what they may be as customs policies vary widely from country to country. If you require any additional information regarding this, we advise that you contact your local customs office who should be able to provide further information.

I need my order quickly, can you help?

Please bear in mind that every one of our products is handmade especially for you but we can certainly try. Please just get in touch and we will let you know if we can make and send your order quickly for you.

I've made a mistake on my order, can you fix it?

Sometimes customers do make spelling errors or even get dates or names wrong on orders, we ask you to contact us at remade@live.co.uk as quickly as possible and we can see what we can do.

What is your cancellation policy?

We understand that sometimes you will change your mind about an order but please do try to let us know of any changes as soon as possible. If you feel you must cancel a non-personalised order please cancel within 12 hours of ordering. Please see Terms and Conditions for further information.

What is your return policy?

If you need to return a non-personalised item then please email us at remade@live.co.uk clearly detailing the following information:

Your name and daytime contact number or preferred email address
Your original order number
The product you are returning and the reason you wish to return it

We must be notified of returns within 8 working days after the day on which you received the product. A refund can only be issued when we have received the returned.

The address for returns is Made In Words, 109 East Princes Street, Helensburgh, Argyll & Bute, G84 7DN

Personalised items are non-cancellable and non-refundable.

All of our personalised items are handmade and made especially for you. In extreme circumstances please do get in touch but in general if we have fulfilled your order to your specifications then cancellations and refunds are not possible.

If the goods are damaged in transit, which unfortunately can happen, once we have photographic or physical evidence of the damage then we will replace the item, please email us with images to remade@live.co.uk, we are here to help.

Please see Terms and Conditions of Trade and Terms and Conditions of Use policies for further information.